Terms of Service

Please read these terms and conditions carefully before using Albago Estates services

Last Updated: December, 2025

1

Acceptance of Terms

By accessing or using the Albago Estates website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may decline to use our services.

These terms apply to all visitors, users, property owners, and others who access or use our property management and rental services in Puerto Vallarta, Mexico.

2

Services Provided

Albago Estates provides the following services:

  • Property management services for vacation rental properties
  • Vacation rental booking facilitation and management
  • Property maintenance and housekeeping coordination
  • Guest communication and customer support
  • Marketing and listing optimization services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to affected parties.

3

User Obligations

As a user of Albago Estates online services, you agree to:

  • Provide accurate and complete information when making bookings or listing properties
  • Respect properties and follow all house rules provided by property owners
  • Comply with all applicable local laws, regulations, and ordinances
  • Maintain appropriate conduct and treat staff, property owners, and other guests with respect
  • Not engage in any fraudulent, illegal, or harmful activities

Important: Violation of these obligations may result in immediate termination of services and potential legal action.

4

Bookings & Payments

Booking Confirmation

All bookings are subject to availability and confirmation. A booking is confirmed only when you receive a confirmation email from Albago Estates with your reservation details.

Payment Terms

  • A deposit of 50% is required at the time of booking
  • The remaining balance is due 30 days prior to check-in
  • We accept major credit cards, wire transfers, and other payment methods as specified
  • All rental prices are quoted in Mexican Pesos unless otherwise stated

Security Deposit

A refundable security deposit may be required for certain properties. This deposit will be returned within 7-14 business days after check-out, provided there is no damage to the property and all house rules have been followed.

5

Cancellation Policy

Our cancellation policy varies by property and booking dates. The following general terms apply:

60+ Days Before Check-in

Full refund minus a 10% administrative fee

30-59 Days Before Check-in

50% refund of total booking amount

Less Than 30 Days Before Check-in

No refund available

Cancellations must be submitted in writing via email. Specific properties may have different cancellation policies, which will be clearly stated at the time of booking.

6

Property Management Services

Owner Agreements

Property owners who list their properties with Albago Estates enter into a separate management agreement that outlines:

  • Commission structure and fee schedule
  • Service responsibilities and expectations
  • Property maintenance protocols
  • Revenue distribution and payment schedules
  • Contract duration and termination procedures

Property Standards

All properties managed by Albago Estates must meet our quality standards, including proper licensing, safety compliance, and maintenance requirements. We reserve the right to remove properties from our platform that do not meet these standards.

7

Liability & Insurance

Limitation of Liability

Albago Estates acts as an intermediary between property owners and guests. To the fullest extent permitted by law:

  • We are not liable for any injuries, damages, or losses occurring on rental properties
  • We are not responsible for the accuracy of property descriptions provided by owners
  • We do not guarantee the condition, safety, or legality of any listed property
  • Our total liability shall not exceed the amount paid for the specific booking in question

Insurance Requirements

We strongly recommend that all guests obtain travel insurance covering trip cancellation, medical emergencies, and personal liability. Property owners are required to maintain appropriate property and liability insurance for their rental properties.

Disclaimer: Albago Estates does not provide insurance coverage for guests or property owners. You are responsible for securing your own insurance coverage.

8

Intellectual Property

All content on the Albago Estates website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Albago Estates or its content suppliers and is protected by international copyright laws.

Permitted Use

You may view and download content for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication, without prior written permission is strictly prohibited.

User Content

By submitting content to our platform (such as property listings, photos, or reviews), you grant Albago Estates a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for the purpose of providing our services.

9

Termination

Albago Estates reserves the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms of Service
  • Fraudulent or illegal activity
  • Violation of property rules or disrespectful conduct
  • Non-payment or payment disputes

Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

10

Contact Information

If you have any questions about these Terms of Service, please contact us:

Albago Estates

Av. Paseo de la Marina 245, Local A, E y F, Puerto Vallarta, Jalisco, Mexico

Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of Mexico, specifically the State of Jalisco, without regard to its conflict of law provisions.

Any disputes arising from these terms or our services shall be resolved through good faith negotiation. If negotiation fails, disputes will be subject to the exclusive jurisdiction of the courts in Puerto Vallarta, Jalisco, Mexico.

Modifications to Terms

We reserve the right to modify or replace these Terms of Service at any time. Material changes will be notified to users via email or through a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the new terms.

Thank You for Choosing Albago Estates

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We're committed to providing exceptional property management and rental experiences in Puerto Vallarta.

These terms are provided for informational purposes. For specific legal advice regarding your situation, please consult with a qualified attorney.