Privacy Policy

Your privacy is of utmost importance to us. This policy explains how Albago Estates collects, uses, and protects your personal information.

Last updated: October 2025

Welcome to Albago Estates

At Albago Estates, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following personal information when you:

  • Contact us: Name, email address, phone number, and message content
  • Schedule viewings: Contact information and preferred viewing times
  • Subscribe to newsletters: Email address and communication preferences
  • Use our services: Property preferences, budget information, and location data

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, referral sources
  • Location Data: General geographic location (city/region level)
  • Cookies: Website preferences and session information

How We Use Your Information

Property Services

  • Match you with suitable properties
  • Schedule property viewings
  • Provide market insights and advice

Communication

  • Respond to your inquiries
  • Send property updates and newsletters
  • Provide customer support

Website Improvement

  • Analyze website usage and performance
  • Improve user experience
  • Personalize content and recommendations

Legal Compliance

  • Comply with legal obligations
  • Protect against fraud and abuse
  • Maintain business records

Information Sharing and Disclosure

We Do Not Sell Your Information

Albago Estates does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following circumstances:

Service Providers

With trusted third-party service providers who help us operate our website and provide our services (e.g., email service providers, hosting services).

Legal Requirements

When required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In connection with a merger, acquisition, or sale of business assets, subject to confidentiality agreements.

With Your Consent

When you explicitly consent to sharing your information with specific third parties.

Data Security

We take the security of your personal information seriously and implement various measures to protect it:

Encryption

All data transmission is encrypted using SSL/TLS protocols

Secure Storage

Data is stored on secure servers with restricted access

Access Control

Limited access to personal information on a need-to-know basis

Regular Updates

Security systems are regularly updated and monitored

Data Backup

Regular secure backups to prevent data loss

Staff Training

Regular security awareness training for all employees

Please note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

Cookies and Tracking Technologies

What are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and provide personalized content.

Essential Cookies

Required for the website to function properly.

  • • Website navigation
  • • Form submissions
  • • Security features

Analytics Cookies

Help us understand how visitors use our website.

  • • Page views and traffic
  • • User behavior patterns
  • • Performance metrics

Preference Cookies

Remember your settings and preferences.

  • • Language preferences
  • • Search filters
  • • Saved properties

Marketing Cookies

Used to deliver relevant advertisements.

  • • Social media integration
  • • Targeted advertising
  • • Campaign tracking

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Your Privacy Rights

You have several rights regarding your personal information. Contact us to exercise any of these rights:

Right to Access

Request a copy of the personal information we hold about you

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of your personal information under certain circumstances

Right to Restrict Processing

Request limitation of how we process your information

Right to Data Portability

Request transfer of your data to another service provider

Right to Object

Object to processing based on legitimate interests or for direct marketing

Right to Withdraw Consent

Withdraw consent for processing at any time

Unsubscribe

Opt out of marketing communications at any time

Response Time: We will respond to your requests within 30 days. Some requests may require additional time for complex cases, and we will notify you if an extension is needed.

Third-Party Services

Our website may integrate with third-party services to enhance your experience. Each service has its own privacy policy:

Google Services

  • • Google Analytics
  • • Google Maps
  • • Google Fonts
Privacy Policy

Facebook

  • • Social media integration
  • • Facebook Pixel
  • • Social sharing
Privacy Policy

Email Services

  • • Newsletter delivery
  • • Contact form processing
  • • Email notifications
Various providers

Important: We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before using their services through our website.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Active Clients

Information is retained while you are an active client and for up to 7 years after the last transaction for legal and tax purposes.

Marketing Communications

Email addresses for newsletters are retained until you unsubscribe or request deletion.

Website Analytics

Anonymous usage data is typically retained for 26 months for analysis and improvement purposes.

Deletion Requests

When you request deletion, we will remove your information within 30 days, except where required by law to retain it longer.

International Data Transfers

Albago Estates primarily operates in Mexico, but our website and some services may involve international data transfers:

Data Storage

Our primary servers are located in secure data centers with appropriate safeguards and encryption.

Protection Measures

All international transfers are protected by appropriate safeguards including encryption and contractual protections.

Legal Basis: International transfers are based on adequacy decisions, standard contractual clauses, or explicit consent where applicable.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email

[email protected]

For privacy-related inquiries

Phone

+52 322 209 1690

Monday - Friday, 9:00 AM - 6:00 PM

Address

Av. Paseo de la Marina 245, Local A, Marina Vallarta, Puerto Vallarta, México.

Common Privacy Requests

  • Request a copy of your personal data
  • Update or correct your information
  • Delete your personal data
  • Unsubscribe from marketing emails
  • Report a privacy concern
  • Question about data processing

Response Time: We aim to respond to all privacy inquiries within 5 business days and resolve requests within 30 days.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

  • • Website banner for major changes
  • • Email notification to registered users
  • • Updated "Last Modified" date
  • • Social media announcements

When Changes Take Effect

  • • Minor updates: Immediately upon posting
  • • Major changes: 30 days after notification
  • • Material changes: May require new consent
  • • Legal updates: As required by law

Your Continued Use: By continuing to use our website after policy updates take effect, you acknowledge and accept the revised Privacy Policy. If you disagree with changes, please discontinue using our services and contact us to discuss your data.

Effective Date

This Privacy Policy is effective as of October 1, 2025

Last updated: October 2025

Thank you for trusting Albago Estates with your information